Back Office Services

Knowledge Services

The current business environment for banking and financial institutions is characterized by the need to aggressively manage costs and risks, while continuing to innovate, by developing new products and services.

Our expertise across the banking and financial services industry helps you manage risk, comply with regulations, enhance product features and manage business transformation challenges—while reducing costs.

We have been delivering strategic impact by way of increased productivity and continuous process improvements in banking and financial services organisations across Consumer & Corporate banking operations.

We have service offerings in the across Consumer & Corporate Banking spanning the functions of Customer fulfillment, Payment processing & Collection & clearing Operations. Given below is a service matrix Productwise & Functionwise. 





  • Credit Cards


Being a successful service provider for banking and financial services organizations which has amply strengthened our credentials as a BPO, we combine rich industry and technology expertise, and wide-ranging experience to our customers and make your card processing operations (one of the most vital activities in the industry) easy and cost-effective. While doing that, we also ensure that your transaction costs significantly come down while you enhance your service quality.

Instead of just streamlining processing transactions and producing statements, we offer a convenient assortment of back-office skills and technologies with inventive delivery channels, to help you offer enhanced value propositions to our clients.

Major focus areas of our Payment and Credit Card processing services:


•   Maintenance Operations

•   Activations

•   Card closures

•   Blocking of Lost & Stolen Cards

•   Rewards Management


  • Auto, Mortgages & Personal Loans

Backed by standing and expertise in the financial services industry, we offer highly skilled human resources, and proven technology and processes to meet your outsourcing needs in the Auto, Mortgage & Personal Loan Services.

With our Business Process Outsourcing services for the sector, we alleviate your risks and help your business grow, while you manage your clients.

We manage your affairs from loan origination, loan processing to account processing with the ultimate objective of decreasing your loan processing cycle duration and cost per loan consistently.

The functions we manage include:

•   Loan Booking

•   Loan disbursements

•   Help Desk

•   Custody Operations

•   Paymode presentations

•   Pay mode swaps

•   Portfolio Evaluation & Reconciliations

•   Pay mode pickup & logistics


  • Retail Liabilities

Some of the basic services provided by GNSA are Image based Account opening, Indexing of documents, data extraction, document tracking, Due diligence checks per KYC norms, and follow-up and archival of customer instructions for Saving, Current & Branch Banking accounts. As a premier technology led outsourcing company we provide services to clients 100% visibility to status and productivity.

  • Insurance

In the fast moving global economy, you have a choice: to stay put or stay ahead. The key to be ahead of your competitors in the constantly changing global insurance environment, is to partner with a BPO Services expert that coalesce functional and industry knowledge with constant innovation and solution leadership.

We offer a comprehensive back office for Insurance service providers for processes related to both Core and Non-Core Operations:

  • Form Pick-up, Application Processing, Data & History Verification, Underwriting, Policy Statement Printing, Insurance Certificate Printing, Payment Processing, Billing & Payments, Mail Room Management, Welcome Kit Preparation, Welcome Call


  • Policy Administration: Endorsement, Query Management, Policy Cancellation and Renewal, Renewed Policy Issue / Delivery, Prospectus / Statement Issue / Delivery, Claims Processing


  • Billing: Payment Processing, Bill Statement Printing, Mail Room Management


  • Agency Management: Application Processing, Examination Scheduling, Licencing & Coding, ID Card Printing, Welcome Kit Preparation


Through our Cash Management Services we actually facilitate faster movement of funds with the help of a wide network support. The major users of this facility are corporate customers of the bank with a huge retail customer base. Through hustle free coordination, payments received from retail customers of a corporate are effectively processed to optimize cash flow position and to ensure the effective management of business' operating funds.


With proven capabilities in process management, technology and analytics, GNSA has developed a comprehensive approach to collections. Our process driven focus utilizes a methodology to take end-to-end processing to a deeper level. This broader vision diminishes revenue loss with increased collections capabilities while enhancing the customer experience.


  • Core Collections

The challenges facing the collections process are increasing. An uncertain economic climate makes collecting outstanding funds more difficult. Delinquent debt is rising while top line growth is slowing. To improve results, companies need a strategic partner who can deliver improved collections efficiency. By blending patented digital technology, a talented workforce and deep industry experience, GNSA provides a process driven approach that optimizes the debt recovery process and increases the pace of collections.

Following are the offerings in Core collection services,

•   Data trend & Analysis

•   Portfolio Allocation

•   Telecalling

•   Pick ups

•   Skip Tracing

•   Investigations

  • Collection Operations

Individual banks today are at a diverse level of development, in terms of business growth, product pricing, customer mix, asset classification, and technology infrastructure. To address these needs, we provide individualized and customized solutions, thereby allowing banks to focus on core business activities.

We have developed comprehensive functional expertise in the following areas,

•   Due Diligence on third party field collections

•   One Time settlements

•   Card Rewrite Operations

•   Field Collection reconciliations

•   Legal Correspondence


We offer complete Cheque Processing and Complete Clearing operations to our esteemed clients. We also facilitate processing of cheques as required by the clients. Data entry of the deposit slips is done by us and the records are maintained with accuracy.

We are capable of handling multiple clearings with clearing specific rules in a single day. Post-Dated Cheque Processing and end to end solution for MICR, non-MICR and CTS clearing solutions are also offered by us with unmatched expertise meeting the market standards.

We provide an efficient and effective Cheque Truncation System, an image based cheque clearing system in which scanning is done upon deposit and the electronic image is transferred throughout the clearing cycles.

The functions that we manage includes,


•   Inward clearing

•   Outward Clearing

•   ECS presentations


•   Cheque Truncation System (CTS)

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