Our VISION

To protect the interests of investors by enabling them to understand the risks involved and invest in a fair, transparent, secure market, and to get services in a timely and efficient manner.

OUR MISSION

• To have streamlined procedures to ensure ease of transacting/ investing in securities market for investors.
• To ensure that SEBI registered intermediaries / regulated entities adhere to their investor charters, including grievance redressal mechanism.
• To enable investors to understand risks involved before investing.
• To ensure fair and equitable treatment to investors.
• To analyse the causes of investor grievances on a periodic basis and make appropriate policy amendments, if required.
• To provide for alternative dispute resolution mechanism in agreements between investors and MIIs/ Intermediaries.
• To encourage innovative and digital solutions in securities market.

INVESTORS HAVE RIGHT TO

• Get fair and equitable treatment.
• Expect redressal of investor grievances filed in SCORES in a time bound manner.
• Get quality services from SEBI recognized Market Infrastructure Institutions and SEBI registered intermediaries / regulated entities/ Asset Management Companies.

INVESTORS have RESPONSIBILITY to

• Deal with SEBI recognised Market Infrastructure Institutions and SEBI registered intermediaries / regulated entities only.
• Update their contact details like address, mobile number, email address, nomination, etc. and other key KYC details in case of any change.
• Ensure that grievances are taken up with the concerned entities within time limits prescribed.
• Ensure that their accounts are operated only for their own benefit.

Do’s for Investors:

• Read and understand the documents carefully before investing.
• Know about the Investor Grievance Redressal Mechanism.
• Know the risks involved before investing.
• Keep track of account statements and promptly bring any discrepancy noticed to the concerned stock exchange, intermediary or Asset Management Company.
• Know about various fees, charges, margins, premium, etc. involved in the transactions.
• Preserve relevant transaction related documents.

DONT’s for Investors:

• Don’t make payments in cash while making any investment in securities market, beyond the prescribed limit.