Front Office Services

Front Office Services


GNSA leverages the deep domain expertise in our industry segments to better understand and serve our customers' needs. We handle calls relating to various products and processes.

We offer customized and comprehensive customer care solutions to the banking and financial services industries. We are qualified in handling complex calls that focus primarily on the following queries related to,

  • Customer support
  • Billing query resolution
  • Customer Grievances Resolution
  • Employee reimbursements
  • Vendor payments
  • Purchase Orders
  • TDS queries
  • Credit Cards
  • Auto, Personal & Mortgage Loans
  • Insurance Operations

Web/Email-based Customer Support or thru Technical helpdesk which leads to

  • Consistent service delivery
  • Enhanced customer experience
  • Stronger relationships